The Ministry of Human Resources and Emiratisation (MoHRE) has unveiled a major leap in its digital transformation strategy, introducing fully automated, AI-driven work permit services as part of its mission to deliver best-in-class services for both private sector companies and individual users. Underpinning this transformation is MoHRE’s use of artificial intelligence to automatically issue work permits for establishments, eliminating manual applications and slashing document requirements by 100%. The move represents a paradigm shift in the Ministry’s service delivery model, setting a new benchmark for efficiency, accuracy, and customer satisfaction.
Seamless Smart Services: AI Takes the Lead
As part of its broader vision to enhance labour market competitiveness, MoHRE has rolled out an extensive suite of smart and automated services. These include:
- Real-time issuance, cancellation, and amendment of work permits and employment contracts, all handled entirely by AI systems, without human intervention.
- Issuance of “To Whom It May Concern” certificates for domestic workers, available in multiple languages via MoHRE’s digital platforms, removing the need for physical center visits.
- Online cancellation of absence-from-work complaints for both domestic and private sector workers.
MoHRE has also streamlined legal and administrative processes:
- Through its
Labour Consultation and Claims Center, the Ministry provides simplified access to legal guidance and claims filing. - Farm and ranch owners can now open establishment files digitally, using intuitive and secure tools provided by the Ministry.
Zero Bureaucracy: A Policy in Action
These innovations are a key component of the UAE government’s ‘Zero Bureaucracy Program’, and adhere to the “Ask Once” principle, a national commitment to eliminate repetitive paperwork and make services fully automated and user-friendly. For example:
- New work permits for domestic workers are now issued automatically through integrated government systems, requiring no additional documentation or physical procedures.
This aligns with the UAE’s National Strategy for Artificial Intelligence, where digital transformation and operational agility are prioritized across public sector services. Today, MoHRE offers more than 100 digital services, all accessible 24/7 via its official website and mobile app, maintaining the highest standards in security, reliability, and usability.
Measurable Results and Enhanced Engagement
MoHRE has made notable strides in executing the Zero Bureaucracy Program, aiming to:
- Increase government efficiency
- Enhance service responsiveness
- Improve overall service quality
- Elevate the UAE’s global competitiveness
A key driver of this progress is “Tawasul”, MoHRE’s official communication platform. Operating across 14 digital channels, Tawasul runs on a unified and secure infrastructure, giving users easy access to clear, transparent, and real-time support. Since launching in 2022, Tawasul has seen:
- Conversion of 11 services into proactive formats
- Introduction of 9 instant services
These changes are directly informed by user feedback. MoHRE actively encourages customers to share challenges, suggest improvements, and help prioritize services. The Ministry has consistently implemented these ideas, reflecting its agile and responsive approach to policymaking and execution.
Building a Future-Ready Public Service Ecosystem
Looking ahead, MoHRE is focused on continually refining and expanding its digital infrastructure to meet the evolving needs of the private sector and align with the country’s sustainable development goals. This transformation is not limited to technology alone, it is also driven by internal capacity-building, including:
- Ongoing staff training
- Upskilling programs
- Enhanced internal performance standards
Backed by a robust legal and policy framework, cutting-edge infrastructure, and a globally competitive labour environment, the Ministry is solidifying the UAE’s standing as a premier destination for living, working, and investing.